Customer Consulting Group


At Customer Consulting Group (CCG), we believe that the true measure of our expertise and commitment lies in the successes and satisfaction of our clients and partners. Our journey is marked by numerous collaborations where we've transformed challenges into opportunities and ideas into realities.

On this page, we proudly showcase testimonials from a diverse range of organisations who have experienced firsthand the transformative impact of our software consulting services. From small startups to large enterprises, our team has delivered solutions that drive growth, efficiency, and innovation all to make work-life easy.

Each testimonial demonstrates our dedication to excellence and our unwavering focus on delivering results that not only meet but exceed expectations. We invite you to explore these testimonials and see for yourself how Customer Consulting Group (CCG) can be a catalyst for your business's digital transformation and success.

"We used CCG in our implementation of Zoho PeopleZoho Recruit, Zoho Analytics, Zoho Flow & Zoho Sign.  They did an incredible job, particularly given our extremely complex remuneration structures and approval processes.  The team were always very helpful and went out of their way to deliver – even if it meant them working long hours and weekends to get the job done.  They really became an extension of our own team, such that we felt it was one team all working towards the same outcome of getting our rollout delivered!

I’d have no hesitation in recommending them to anyone looking for a committed and dedicated implementation partner."

Kristin Hay

Partner, Chief People Officer
Knight Frank Australia
"Customer Consulting Group (CCG) provided us with a professional and outstanding website leveraging Zoho Sites that has helped us to raise brand awareness and provide customers faster access to our services. Their customer service focus and versatility gave our website the personalised edge with some creative solutions built in to provide the functionality we really needed.

Ausure Macarthur is very happy with the CCG service and would be happy to recommend to others."
Jarrod O'Brien
Ausure Macarthur

"Through the training that Customer Consulting Group (CCG) have provided on the Zoho One suite, we have learnt a lot in a short period of time about all sort of things that we didn't know about before. One of the main areas was with Zoho Forms. We now develop forms on the fly for different groups coming through to capture details from customers and party organisers. We are also now able to leverage some new techniques in Zoho Campaigns for mail outs. CCG teach us new things every week!

They have excellent knowledge of systems and communication platforms that are boosting business for Fastlane. 


Dean Choma
Fastlane Karting

"Great guy and service! Michael (CCG) has been dealing with all our SMS and email for our patient's Birthdays/referrals leveraging Zoho FormsZoho Creator and Zoho Flow which has saved us so much time and great at keeping our patients of updated!"

Nicholas Borg
Practice Manager
Macarthur Natural Health Clinic

"I've had the pleasure of knowing Michael (CCG) for many years. I can endorse him as an IT professional of the highest calibre & ethics."

Andrew Nell
Managing Director

"For all your systematizing solutions contact Michael and his great team to get the job done."

Jacqui Dahdah
Senior Property Manager
Macquarie Real Estate Agents

"Ronin Group have been implementing Zoho Recruit to manage significant aspects of our business. Throughout this implementation CCG have been an amazing resource, advising and assisting us at all stages of this project. We would not have achieved the results that we have without CCG’s support. We have been very grateful that CCG have adapted to our timetable and our team members availability throughout this process which has been quite protracted due to the other pressures of our business."

Pat Ryan
Managing Director 
Ronin Group
"The team at BCT engaged CCG to assist with project managing the development of an interactive IT program leveraging Zoho Analytics and Zoho Creator. The project had been managed with minimal outcomes until CCG began to support me and the team.

Together we have developed a program that is state of the art, and we are now working with CCG to market and support the program. CCG provides end to end service and support and we would highly recommend them..."
Katrina Bailey
Bailey Consulting and Training Pty Ltd

"I have known Michael and the CCG Team for 4 years and in that time, I have been so impressed with their IT knowledge. Michael provided great advice and service when we explored creating our own customer service app at my organisation. I have also attended many of the CCG educational workshops and I have learnt so much from them. I don’t consider myself to be very tech savvy… but the workshops were very practical, easy to understand and enjoyable. CCG are also very generous supporters of the local community. They sponsor so many charity events, sporting clubs & schools. Their commitment to giving back is admirable."

Caitlin Pearson
General Manager of Marketing & Engagement
Macarthur Disability Services

"I have known and worked with Michael (CCG) for many years, his skill set, and knowledge is exceptional highly recommend."

Greg Stilton
Strategy Advertising
"On behalf of Zoho, we would like to express our sincere appreciation to you for your seamless customer service as one of our most renowned partners.

Ever since our company has signed the contract with you, your team has been delivering high-quality work with exceptional professionalism by adding value to Zoho customers. We would like to extend the contract with your company for the years to come. Hope you’ll continue providing the quality of services you have been providing so far.

We would like to thank you again and look forward to working with you for the years to come."
Soundarya Mohan
Partner Manager
Zoho Corporation