Customer Consulting Group

Customer Consulting Group (CCG) 

make work-life easy by designing, implementing and supporting Zoho based software solutions that help small and medium sized businesses:

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Build Better Relationships

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Increase Productivity

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Reduce Paperwork

CCG are Zoho experts you can trust!

CCG has been recognised by The Enterprise World as a Most Trusted Business Software Solution Provider of 2023, awarded a spot in APAC CIOOutlook’s Top 10 CRM Consulting/Services Companies in 2019 and 2023Business Talk Magazine’s 10 Most Dynamic Companies to watch in 2021 and recognised as a finalist in the 2019, 2020, 2021 & 2023 Local Business Awards, as well as the 2020, 2021 & 2023 Australian Small Business Champions Awards and Highly Recommended in the 2021 & 2023 Australian Achiever Awards. These accolades are testament to the well-respected reputation that CCG has earned in the industry.


CCG understands that in today’s society, keeping information secure is paramount. To demonstrate our dedication to ensuring our client’s data remains secure throughout our engagements, CCG obtained ISO 27001 certification in August of 2021 and was recertified in June 2024. ISO 27001, also known as ISO/IEC 27001, is an internationally recognised structured methodology dedicated to information security and related risk management processes. CCG is one of a very select few systems integrators and consulting firms in Australia that have achieved this certification. 

Need help with Zoho?

If you are after assistance with your existing Zoho implementation, or looking for an expert to help you determine if Zoho has an appropriate solution to meet your needs, you've come to the right place.

CCG has been an authorised Zoho partner for over 6 years, and members of our team have been designing, implementing and  supporting Zoho applications for many more years. 

Most of our clients have Zoho CRM as part of their overall solution, and as such, we have the greatest deal of experience tailoring what we believe to be the best Customer Relationship Management (CRM) solution in the market, to suit their needs. However, we have considerable experience with nearly all of Zoho's solutions. Therefore, we are in a unique position to be able to provide advice and guidance to determine which Zoho application(s) would be best to meet your unique requirements. Our clients have told us that this knowledge and knowhow has been incredibly valuable because there is often a cross over of features and functions across Zoho's wide range of applications, and therefore we are setting them up for long-term success with higher user adoption.

CCG offer the following engagement models.

Project Based Engagements

Project Based

Receive a specific set of outcomes within a defined time frame.  

Ideal for: 

Organisations with a pre-determined budget that either want to implement a new system or fix/complete an existing system. 

Retainer Based Engagement

Retainer Based

Gain guaranteed access to expert resources every month to deliver agreed priorities. 

Ideal for: 

Organisations with a pre-determined budget that have a vision to evolve their system over an extended time frame.

Time & Materials

Get assistance with small jobs on an ad hoc basis with no minimum investment required.

Ideal for: 

Organisations with no pre-determined budget that need assistance to fix small system issues and/or make minor system enhancements.

Assistance with Zoho Licensing

In addition, CCG can assist with navigating the plethora of licensing options that Zoho provide to help determine what the most cost-effective way is to subscribe to Zoho's applications at each stage of your journey. For example, some of our clients start off with a subscription to an individual application or two, but then over time, upgrade to one of Zoho's bundles, with Zoho One being the most common bundle due to the extremely good value for money it provides, even if you aren't planning to use many of the included applications.