• Increase

  • Build Better

  • Reduce

Customer Consulting Group (CCG) make work-life easy by designing, implementing, and supporting Zoho based software solutions that help small and medium sized businesses build better relationshipsincrease productivity and reduce paperwork.

Our expertise is spread across the following areas:

Customer Relationship Management

To provide a system that records information about your customers to help you provide them with a personalised experience whilst minimising any manual effort.

Digital Forms

To replace paper forms and processes with efficient mobile business apps and forms that save money and time on data collection.

Document Management

To simplify the process of storing & retrieving documents with version control and manage access rights from a secure cloud-based environment.

Electronic Signatures

To complete approvals and agreements from almost anywhere by uploading and sending documents for others to sign electronically.

E-mail & Calendaring

To provide secure access to your email & calendar on a range of devices to ensure you can keep in touch with your customers.

Human Resource Management

To provide staff visibility and management of shifts, tasks, leave requests, as well as other key information.

Online Presence

To allow more customers to find and interact with you on professionally designed mobile-friendly websites and social media accounts.

Social Engagement

Help you identify what people are saying about you on social media and help you appropriately interact with them.

Based on over 20 years of experience in the industry, our Founder and CEO, Michael Hopwood, knows that making a small change in business can have a big impact. However, too much change at one time often results in a slower realisation of the intended benefits, and in some instances, an inability to realise the benefit at all. As a result, we often recommend starting small and watching the impact grow before introducing the next change. We call this “The Ripple Effect” and believe in the associated benefits of taking this approach so much that we designed our logo as a visual representation of it.

CCG understands that in today’s society, keeping information secure is paramount. To demonstrate our dedication to ensuring our client’s data remains secure throughout our engagements, CCG obtained ISO 27001 certification in August of 2021. ISO 27001, also known as ISO/IEC 27001, is an internationally recognised structured methodology dedicated to information security and related risk management processes. CCG is one of a very select few systems integrators and consulting firms in Australia that have achieved this certification.

In addition to our ISO 27001 certification, CCG has been awarded a spot in APAC CIOOutlook’s Top 10 CRM Consulting/Services Companies in 2019 and 2023Business Talk Magazine’s 10 Most Dynamics Companies to watch in 2021 and recognised as a finalist in the 2019, 2020, 2021 & 2023 Local Business Awards, as well as the 2020, 2021 & 2023 Small Business Champions Awards and Highly Recommended in the 2021 & 2023 Australian Achiever Awards. These accolades are testament to the well-respected reputation that CCG has earned in the industry.