Live chat and Chatbots to drive customer engagement
Zoho SalesIQ offers your marketing, sales, and support teams the digital customer engagement tools to communicate with every site visitor at every stage of the customer lifecycle. This all-in-one live chat and analytics platform promotes proactive customer engagement, allowing you to initiate the right kind of conversation at exactly the right time.
Zoho SalesIQ is a simple, quick-to-implement, efficient tool that allows you to chat with your website visitors. Actively engage them proactively and reactively using live chat widgets, triggers, and much more.
Real-time website visitor tracking helps you understand who your site visitors are, where the traffic comes from, and how those visitors are interacting with your site in real time. These insights can be used to identify top-performing pages and modify the site’s flow and content to reduce barriers and nudge visitors to conversion. Visitor tracking software also helps you pick out leads with the highest chances of conversion so you can focus your efforts on them.
Powerful two-way sync with Zoho CRM lets you view, add, access, and sync data from both applications. This ensures your data is always easily accessible. Use the contact info in CRM to send your prospects targeted emails and newsletters thanks to integration with Zoho Campaigns.
Increase conversions by selectively starting conversations with hot leads on high-intent pages like Contact Us, Schedule A Demo, or Pricing. You can also set rules to automate this.
Reach every visitor with codeless chatbots. Answer Bot is an NLP-driven chatbot using Zoho’s own AI tech, Zia, to understand common customer queries and answer them using your resource library. Add a library of small talk responses to make your bot more personable or include terms specific to your business to help the bot understand industry jargon.
Systematise your customer service regime. SalesIQ makes it easy to track visitors, engage potentials, and retain happy customers.
- Customers can initiate chats directly from within Knowledgebase articles.
- A robust mobile app allows you to connect and interact with prospects and customers on the go – wherever you are, whenever you’re needed.
- Real-time translation technology lets you converse with international customers in their native language.
- Automate SalesIQ to generate, schedule, and email reports to you listing website prospects, in the format of your choice.
- Integrate campaigns with SalesIQ to see prospects’ status on the ones you’ve sent. Track visitors, engage leads, and retain happy customers.