<?xml version="1.0" encoding="UTF-8" ?><!-- generator=Zoho Sites --><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:content="http://purl.org/rss/1.0/modules/content/"><channel><atom:link href="https://www.customerconsulting.com.au/blogs/tag/zoho-sites/feed" rel="self" type="application/rss+xml"/><title>Customer Consulting Group - Blog #Zoho Sites</title><description>Customer Consulting Group - Blog #Zoho Sites</description><link>https://www.customerconsulting.com.au/blogs/tag/zoho-sites</link><lastBuildDate>Fri, 14 Nov 2025 03:39:45 -0800</lastBuildDate><generator>http://zoho.com/sites/</generator><item><title><![CDATA[Redesigning your website:  The why, the how and the who can help]]></title><link>https://www.customerconsulting.com.au/blogs/post/redesigning-your-website-the-why-the-how-and-the-who-can-help</link><description><![CDATA[<img align="left" hspace="5" src="https://www.customerconsulting.com.auhttps://images.unsplash.com/photo-1603985585179-3d71c35a537c?crop=entropy&amp;cs=tinysrgb&amp;fit=max&amp;fm=jpg&amp;ixid=Mnw0NTc5N3wwfDF8c2VhcmNofDI1fHx3ZWIlMjBkZXNpZ258ZW58MHx8fHwxNjE4NDU0NTc3&amp;ixlib=rb-1.2.1&amp;q=80&amp;w=1080"/> ]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_ooao_6KHSJK4NLTILD52dw" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_HcJAwRTZSz-gKp_Iuqg5zg" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_qGC6sFAARQqQybX1zZS__w" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"> [data-element-id="elm_qGC6sFAARQqQybX1zZS__w"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_Kxi5lE05Qxy47njhbfiFyg" data-element-type="heading" class="zpelement zpelem-heading "><style></style><h2
 class="zpheading zpheading-align-center " data-editor="true">Why review your website?</h2></div>
<div data-element-id="elm_nMpa49m7RxmbTXxFyY9yfg" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_nMpa49m7RxmbTXxFyY9yfg"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-center " data-editor="true"><p><span style="color:inherit;"></span></p><div style="text-align:left;"><p><span style="color:inherit;"></span></p><div><p><span style="color:inherit;"></span></p><div><div><p><span style="color:inherit;"></span></p><div><div><p><span style="color:inherit;"></span></p><div><span style="font-size:17px;color:rgb(0, 0, 0);">Take a look at your website. A real look. Is it still reflecting your companies offerings? Your values and mission? Does it represent your company holistically? Is it equally engaging and informative?</span></div>
<div><span style="font-size:17px;color:rgb(0, 0, 0);"><br></span></div><div><span style="font-size:17px;color:rgb(0, 0, 0);">People look to revamping or rebuilding for several reasons. Three key components that are crucial to analyse when reviewing your website are:<br><span style="font-weight:700;">Does your website still represent what your company offers?</span></span></div>
<div><span style="font-size:17px;font-weight:700;color:rgb(0, 0, 0);">How has your website traffic been performing?</span></div>
<div><span style="font-size:17px;font-weight:700;color:rgb(0, 0, 0);">Are your steadily gaining and converting leads through the website as you would expect?</span></div>
<div><span style="font-size:17px;color:rgb(0, 0, 0);"><br></span></div><div><span style="font-family:&quot;Noto Sans&quot;;font-size:17px;color:rgb(0, 0, 0);">&quot;<span style="text-align:center;">A 2015 study showed&nbsp;</span><span style="text-align:center;">the average human attention span has decreased</span><span style="text-align:center;">&nbsp;from 12 seconds in 2000 to 8 seconds in 2013.&quot; -&nbsp;</span></span><a href="http://dl.motamem.org/microsoft-attention-spans-research-report.pdf" title="Link to study" rel="" style="font-size:17px;">Link to study</a></div>
</div></div></div></div></div></div></div></div><div data-element-id="elm_Xj12DEvRtGQ-ObZre3cn1Q" data-element-type="heading" class="zpelement zpelem-heading "><style></style><h2
 class="zpheading zpheading-align-center " data-editor="true">Why review your website?</h2></div>
<div data-element-id="elm_qqyAhMQaNFcWyHRwK60TMg" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_qqyAhMQaNFcWyHRwK60TMg"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-center " data-editor="true"><div style="text-align:left;"><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><p></p><div><div><p></p><div><p></p><div><p></p><div><p></p><div style="text-align:center;"><font color="#000000"><span style="font-size:28px;font-weight:700;font-family:Raleway, sans-serif;">Introspection</span></font></div>
</div></div></div><div><font color="#000000"><span style="font-size:17px;font-weight:700;"><br></span></font></div>
<div><div><font color="#000000"><span style="font-size:17px;"><span>Ask yourself a few questions to reflect on what your company represents and its growth since the last time you updated your website:</span></span></font></div>
<div><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;"><span><br></span></span><span style="font-style:inherit;font-size:17px;font-weight:700;">Who:</span><span style="font-style:inherit;font-size:17px;"><span style="font-weight:inherit;">&nbsp;Who are you? Who are you representing? Who do you provide services for?</span><br></span><span style="font-style:inherit;font-size:17px;font-weight:700;">What:</span><span style="font-style:inherit;font-size:17px;"><span style="font-weight:inherit;">&nbsp;What value do you offer? What products do you sell? What training certifications do you have?</span><br></span><span style="font-style:inherit;font-size:17px;font-weight:700;">When:</span><span style="font-size:17px;font-style:inherit;font-weight:inherit;">&nbsp;When did you start your </span><span style="font-size:17px;">business</span><span style="font-size:17px;font-style:inherit;font-weight:inherit;">? When do you post resources on your website? When were those resources last updated?</span><br><span style="font-style:inherit;font-size:17px;font-weight:700;">Where:</span><span style="font-style:inherit;font-size:17px;"><span style="font-weight:inherit;">&nbsp;Where are you located? Where is your target audience located? Where did you source the information on your website? Where do the links on your website redirect to?</span><br></span><span style="font-style:inherit;font-size:17px;font-weight:700;">Why:</span><span style="font-style:inherit;font-size:17px;"><span style="font-weight:inherit;">&nbsp;Why are you passionate about what you do? Why should someone choose your service?</span><br></span><span style="font-style:inherit;font-size:17px;font-weight:700;">Which:</span><span style="font-style:inherit;font-size:17px;"><span style="font-weight:inherit;">&nbsp;Which product is your specialty? Which countries or regions do you serve?</span><br></span><span style="font-style:inherit;font-size:17px;font-weight:700;">How:</span><span style="font-size:17px;font-style:inherit;font-weight:inherit;">&nbsp;How can you be contacted?&nbsp;How are you better than your competitors?</span><br></span><div style="text-align:center;"><span style="font-size:17px;color:rgb(0, 0, 0);"><br></span></div>
</div></div><div style="text-align:center;"><span style="color:rgb(0, 0, 0);"><img src="https://images.unsplash.com/photo-1527689368864-3a821dbccc34?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=Mnw0NTc5N3wwfDF8c2VhcmNofDEwfHx3ZWJzaXRlfGVufDB8fHx8MTYxODQ1MDk0Mg&ixlib=rb-1.2.1&q=80&w=1080" style="width:636px;height:424px;"><span style="font-size:17px;font-weight:700;"><br></span></span></div>
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<div style="text-align:center;"><font color="#000000"><span style="font-size:28px;font-weight:700;font-family:Raleway, sans-serif;">Assessment</span></font></div>
<div><font color="#000000"><span style="font-size:17px;font-weight:700;"><br></span></font></div>
<div><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;">Assess your current website and see what’s working and what isn’t. Try taking a deeper look at some of these areas:</span><span style="font-size:17px;font-weight:700;"><br></span></span></div>
<div><span style="font-size:17px;color:rgb(0, 0, 0);"><br></span></div><div><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;font-weight:700;">Value Proposition:&nbsp;</span><span style="font-size:17px;">Look at your landing page as a lead and assess if it is a good first impression, gives them a good idea of what you're company does and encourages&nbsp;them to delve further in to find out more.</span></span></div>
<div><span style="font-weight:700;"><span style="font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);"><br></span></span></span></div>
<div><span style="font-weight:700;"><span style="font-size:17px;color:rgb(0, 0, 0);">Your services:&nbsp;<span style="font-weight:400;">Are your main products and/or services on the Home Page, or do leads have to go hunting to find out about what you do. Remember those average attention spans and assess through this lens.</span></span></span></div>
<div><span style="font-weight:700;"><span style="font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);"><br></span></span></span></div>
<div><span style="font-weight:700;"><span style="font-size:17px;color:rgb(0, 0, 0);">Your content:&nbsp;<span style="font-weight:400;">Review the structure, content quality, performance of pages, formatting and layouts. Analyse the SEO, behavioural metrics, engagement and sales for a deeper understanding of your current websites success and weakness so it doesn't carry over to the new website.</span></span></span></div>
<div><span style="font-weight:700;"><span style="font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);"><br></span></span></span></div>
<div><span style="font-weight:700;"><span style="font-size:17px;color:rgb(0, 0, 0);">Your design:&nbsp;<span style="font-weight:400;">Do a design audit to help you discover UI bottlenecks and inconsistencies. You can look at the following areas:<br>&nbsp;- Typography &amp; font</span></span></span></div>
<div><span style="font-weight:700;"><span style="font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);">&nbsp;- Patterns &amp; colour palette</span></span></span></div>
<div><span style="font-weight:700;"><span style="font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);">&nbsp;- Logo format</span></span></span></div>
<div><span style="font-weight:700;"><span style="font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);">&nbsp;- Popups and widgets</span></span></span></div>
<div><span style="font-weight:700;"><span style="font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);">&nbsp;- Layout of landing pages</span></span></span></div>
<div><span style="font-weight:700;"><span style="font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);">&nbsp;- Marketing collateral<br>&nbsp;- Social media designs &amp; images</span></span></span></div>
<div><span style="font-weight:700;"><span style="font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);"><br></span></span></span></div>
<div><span style="font-weight:700;"><span style="font-size:17px;color:rgb(0, 0, 0);">SWOT Analysis:&nbsp;<span style="font-weight:400;">When in doubt, SWOT to analyse your strengths and weaknesses;&nbsp;</span></span></span></div>
<div style="text-align:center;"><span style="color:rgb(0, 0, 0);"><img src="/When-in-doubt-SWOT-1.png" style="width:681px;height:619px;"><span style="font-size:17px;font-weight:700;"><br></span></span></div>
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<div style="text-align:center;"><font color="#000000"><span style="font-size:28px;font-weight:700;font-family:Raleway, sans-serif;">Goals</span></font></div>
<div><span style="font-size:17px;font-weight:700;color:rgb(0, 0, 0);"><br></span></div>
<div><span style="font-size:17px;color:rgb(0, 0, 0);">Try to remember the SMART acronym for goal-setting: <br><br><span style="font-weight:700;">S</span>pecific<br><span style="font-weight:700;">M</span>easurable<br><span style="font-weight:700;">A</span>ttainable<br><span style="font-weight:700;">R</span>elevant<br><span style="font-weight:700;">T</span>ime-bound</span></div>
<div><span style="font-size:17px;color:rgb(0, 0, 0);"><br></span></div><div><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;">If you use the SMART acronym, “I want a better website” can easily become: “By the next quarter, I want to decrease the website’s load time from 3 seconds to 2 second, increase traffic from 2000 visits to 5000 visits, and increase our conversion rate from 18% to 28%.”</span><span style="font-size:17px;font-weight:700;"><br></span></span></div>
<div><font color="#000000"><span style="font-size:17px;font-weight:700;"><br></span></font></div>
<div><font color="#000000"><span style="font-size:17px;font-weight:400;">Some goals may include:</span></font></div>
<div><font color="#000000"><span style="font-size:17px;">&nbsp;- Increasing&nbsp;organic traffic</span></font></div>
<div><font color="#000000"><span style="font-size:17px;">&nbsp;- Generating well-qualified leads or increasing conversion rates</span></font></div>
<div><font color="#000000"><span style="font-size:17px;">&nbsp;- Improving your site navigation</span></font></div>
<div><font color="#000000"><span style="font-size:17px;">&nbsp;- Reducing bounce rates</span></font></div>
<div><font color="#000000"><span style="font-size:17px;">&nbsp;- Designing an easy-to-scale website</span></font></div>
<div><font color="#000000"><span style="font-size:17px;font-weight:700;"><br></span></font></div>
<div style="text-align:center;"><font color="#000000"><span style="font-size:28px;font-weight:700;font-family:Raleway, sans-serif;">Research</span></font></div>
<div><font color="#000000"><span style="font-size:17px;font-weight:700;"><br></span></font></div>
<div><span style="font-size:17px;color:rgb(0, 0, 0);">Restructuring your website gives you the chance to explore new&nbsp;<a href="https://dribbble.com/tags/saas_website" target="_blank" rel="noopener">design ideas</a>&nbsp;that are making their way through the internet.&nbsp;<br><a href="https://dribbble.com/tags/saas_website" title="Link for design ideas" rel="">Link for design ideas</a></span></div>
<div><font color="#000000"><span style="font-size:17px;font-weight:700;"><br></span></font></div>
<div><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;font-weight:700;">Another place to gain inspiration is from your competitors;&nbsp;<br></span><span style="font-size:17px;">Just by navigating a competitor’s site on your own, you can assess factors like its search ranking, UI, content, localization, and social media integrations. You can even load it up on your phone to see if the site’s appearance is mobile-friendly.</span><span style="font-size:17px;font-weight:700;"><br></span></span></div>
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<div style="text-align:center;"><span style="color:rgb(0, 0, 0);"><img src="https://images.unsplash.com/photo-1487014679447-9f8336841d58?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=Mnw0NTc5N3wwfDF8c2VhcmNofDZ8fHdlYnNpdGUlMjBkZXNpZ258ZW58MHx8fHwxNjE4NDUyMTY4&ixlib=rb-1.2.1&q=80&w=1080" style="width:657.88px;height:380px;"><span style="font-size:17px;font-weight:700;"><br></span></span></div>
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<div style="text-align:center;"><font color="#000000"><span style="font-size:28px;font-weight:700;font-family:Raleway, sans-serif;">Map</span></font></div>
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<div><p style="margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);">A wireframe is like an architectural blueprint for your website. It should provide a clear outline of your website’s new structure, layout, information architecture, user flow, and functionality. You can design it with pen and paper or digital site mapping tools, and the amount of detail you add will classify it as low, mid, or high fidelity.<span style="font-style:inherit;font-weight:inherit;">&nbsp;</span></span></p><p style="margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);">This may seem like a minor step, but it’s important not to skip it. A wireframe is meant to be shared with your stakeholders, introducing a critical review stage in your website design process. This is a great opportunity for low-stakes feedback, and it ensures everyone is on the same page about the website changes before they go into design and development. This will save you time and money, and involving your stakeholders will show that you value their input and suggestions.</span></p></div>
<div style="text-align:center;"><span style="color:rgb(0, 0, 0);"><img src="https://images.unsplash.com/photo-1522542550221-31fd19575a2d?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=Mnw0NTc5N3wwfDF8c2VhcmNofDR8fHdlYnNpdGV8ZW58MHx8fHwxNjE4NDUwOTQy&ixlib=rb-1.2.1&q=80&w=1080" style="width:583.5px;height:389px;"><span style="font-size:17px;font-weight:700;"><br></span></span></div>
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<div style="text-align:center;"><font color="#000000"><span style="font-size:28px;font-weight:700;font-family:Raleway, sans-serif;">Design</span></font></div>
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<div><p style="margin-bottom:20px;font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);">Content may be king, but your website’s design is where most users will make their first impression about your organization. If the design is poor, they won’t bother engaging with the content.</span></p><p style="margin-bottom:20px;font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);"><span style="font-style:inherit;">&nbsp;</span>When redesigning your website, identify key pages to work on, create a&nbsp;minimum viable page, and then build on it to create additional pages. Here are some places to help you get started:<span style="font-style:inherit;">&nbsp;</span></span></p></div>
<div><font color="#000000"><span style="font-size:17px;font-weight:400;">Typography &amp; colour palettes</span></font></div>
<div><font color="#000000"><span style="font-size:17px;font-weight:400;">UI &amp; UX</span></font></div>
<div><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;font-weight:400;">Digital&nbsp;</span><span style="font-size:17px;">efficiency</span></span></div>
<div><font color="#000000"><span style="font-size:17px;font-weight:400;">Design elements</span></font></div>
<div><font color="#000000"><span style="font-size:17px;font-weight:700;"><br></span></font></div>
<div><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;">Remember that it’s natural for brands to evolve with time. As your organization shifts and expands, update your goals, mission statement, and values accordingly.</span><span style="font-size:17px;font-weight:700;"><br></span></span></div>
<div><font color="#000000"><span style="font-size:17px;font-weight:700;"><br></span></font></div>
<div style="text-align:center;"><font color="#000000"><span style="font-size:28px;font-weight:700;font-family:Raleway, sans-serif;">Content</span></font></div>
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<div><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;">While writing content for your landing pages, keep in mind that a clear message and Call-To-Action (CTA) is key to success. Ensure that you start with a headline that addresses the main pain points your audience has. Follow that immediately with how you can solve the issue, and then introduce the CTA.</span><span style="font-size:17px;font-weight:700;"><br></span></span></div>
<div><span style="font-size:17px;color:rgb(0, 0, 0);"><br></span></div><div style="text-align:center;"><span style="color:rgb(0, 0, 0);"><img src="https://images.unsplash.com/photo-1507238691740-187a5b1d37b8?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=Mnw0NTc5N3wwfDF8c2VhcmNofDl8fHdlYnNpdGV8ZW58MHx8fHwxNjE4NDUwOTQy&ixlib=rb-1.2.1&q=80&w=1080" style="width:682px;height:868.56px;"><span style="font-size:17px;"><br></span></span></div>
<div><span style="color:rgb(0, 0, 0);"><br></span></div><div><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;">Some of your old content may not need to be updated and can be reused as is, and some of it may have to be repurposed to suit your new content goals. In both cases, you’re saving time. The mantra to good content repurposing is&nbsp;</span><span style="font-weight:700;font-size:17px;">keep, update, delete.</span><span style="font-size:17px;"><br></span></span></div>
<div><span style="font-weight:700;font-size:17px;color:rgb(0, 0, 0);"><br></span></div>
<div><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;">For example, try creating a podcast or webinar series out of your old blog or&nbsp;consolidating your long-form articles into an e-book. This is your chance to experiment and reinvent!</span><span style="font-size:17px;font-weight:700;"><br></span></span></div>
<div><span style="font-size:17px;color:rgb(0, 0, 0);"><br></span></div><div style="text-align:center;"><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;font-weight:700;">Optimisation</span><br></span></div>
<div><span style="font-size:17px;font-weight:700;color:rgb(0, 0, 0);"><br></span></div>
<div><p style="margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);">SEO is a cost-effective way to help you stay in the league.</span></p><p style="margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);">Here are some useful SEO tips for your content:</span></p></div>
<div><div style="text-align:center;"><span style="font-size:17px;font-weight:700;color:rgb(0, 0, 0);">Technical SEO</span></div>
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<div><p style="margin-bottom:20px;font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);"><span style="font-style:inherit;">Sitemap –</span>&nbsp;An updated sitemap will ensure your site is indexed but duplicate content on your site is not.</span></p><p style="margin-bottom:20px;font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);"><span style="font-style:inherit;">Site architecture –</span>&nbsp;Ensure that you have what’s called a “flat structure,” where all your pages are just a few links away from each other.</span></p><p style="margin-bottom:20px;font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);"><span style="font-style:inherit;">URL –</span>&nbsp;You can optimize your URL by&nbsp;structuring it logically and consistently. Try including target keywords you want to rank for.</span></p><p style="margin-bottom:20px;font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);"><span style="font-style:inherit;">Schema markups –</span>&nbsp;A schema markup is a code that you can add to your website’s back end to give search engines more context about your site&nbsp;content. This allows the algorithm to know when to display your content for relevant search queries and what rich snippets to add to those displays.&nbsp;</span></p><p style="margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);"><span style="font-style:inherit;font-weight:400;">Page&nbsp;speed –</span><span style="font-weight:400;">&nbsp;</span>Slow load times equal high bounce rates. The point of the internet is to find answers fast! These days, that translates to load times that are less than 3 seconds. Try using a page analysis tool to measure your load times.&nbsp;</span></p></div>
<div style="text-align:center;"><font color="#000000"><span style="font-size:17px;font-weight:700;">Onsite SEO</span></font></div>
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<div><p style="margin-bottom:20px;font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);"><span style="font-style:inherit;">Meta tags –</span>&nbsp;Include relevant keywords in your meta title and meta description.</span></p><p style="margin-bottom:20px;font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);"><span style="font-style:inherit;">Title tags –</span>&nbsp;There should be a distinct difference between H1, H2, and H3 in your content.</span></p><p style="margin-bottom:20px;font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);"><span style="font-style:inherit;">Categories and tags –</span>&nbsp;Use categories and tags to group your content. They makenavigation easier and enhance the accessibility of your content. Tags are specific labels that are usually 1-3 words long. Not only do these micro-categorise your content, but also makes it easier for search engines to index your content.</span></p><p style="margin-bottom:20px;font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);"><span style="font-style:inherit;">Keywords and phrases –</span>&nbsp;Use a balanced mix of short and long-tail keywords throughout your content. A content management system can help you track the keywords you have used so far.</span></p><p style="margin-bottom:20px;font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);"><span style="font-style:inherit;">Alt tags –</span>&nbsp;Use alt tags for all your images. These are added into an image’s HTML code to describe its appearance and function. Not only does this help boost your SEO, but it also gives your site better accessibility to people who rely on screen readers to surf the web.</span></p><p style="margin-bottom:20px;font-size:17px;"><span style="font-weight:400;color:rgb(0, 0, 0);"><span style="font-style:inherit;">Internal linking –</span>&nbsp;Providing links to other relevant content on your site&nbsp;enhances user experience and encourages visitors to stay on your site for longer. It also helps search engines discover more pages on your site. That said, be sure to remove any broken links on your website.</span></p><p style="margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);"><span style="font-style:inherit;font-weight:700;"><span style="font-weight:400;">EAT principle </span>–</span>&nbsp;EAT stands for Expertise, Authoritativeness, and Trustworthiness. Including information about your team, their achievements, and your company goals are essential. Adding author profiles to your content helps you meet Google’s quality guidelines.</span></p><p style="margin-bottom:20px;font-size:17px;"></p><div style="text-align:center;"><span style="font-weight:700;font-size:17px;color:rgb(0, 0, 0);">Backlinks</span></div>
<div><span style="color:rgb(0, 0, 0);"><br></span></div><div><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;">These are links from pages on one website to pages on another. If they are positioned and designed well, they can increase discoverability and build referral traffic</span><br></span></div>
<p style="text-align:center;margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);"><img src="https://images.unsplash.com/photo-1519222970733-f546218fa6d7?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=Mnw0NTc5N3wwfDF8c2VhcmNofDN8fHdlYnNpdGV8ZW58MHx8fHwxNjE4NDUwOTQy&ixlib=rb-1.2.1&q=80&w=1080" style="width:582px;height:388px;"></span></p><p style="margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);"><br></span></p></div>
<div style="text-align:center;"><font color="#000000"><span style="font-size:28px;font-weight:700;font-family:Raleway, sans-serif;">Test &amp; Evaluate</span></font></div>
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<div><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;">Testing your website is a crucial step. It helps check performance, identify bugs in content and design, checks usability, compatibility on different devices and offers scope for optimisation. Here are some easy and trustable ways to test your website:&nbsp;</span><span style="font-size:17px;font-weight:700;"><br></span></span></div>
<div><span style="font-size:17px;color:rgb(0, 0, 0);"><br></span></div><div><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;">Show someone a part of your website for 5 seconds and question them on what they recall and if they saw anything they particularly liked or didn’t like.&nbsp;</span><br></span></div>
<div><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;">A/B testing is the process of showing two variations of the same webpage to different segments of visitors to compare which drives more conversions.&nbsp;</span><span style="font-size:17px;"><br></span></span></div>
<div><p style="margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);"><br>Your A/B testing process should follow these general steps:</span></p><p style="margin-bottom:20px;"><span style="color:rgb(0, 0, 0);"><span style="font-size:17px;font-style:inherit;font-weight:700;">Research</span><span style="font-size:17px;font-style:inherit;"><span style="font-weight:inherit;">&nbsp;the A/B testing tools available in your market, and see which tools suit your requirements and budget.</span><br></span><span style="font-size:17px;font-style:inherit;font-weight:700;">Observe</span><span style="font-size:17px;font-style:inherit;font-weight:inherit;">&nbsp;your visitor’s </span><span style="font-size:17px;">behaviour</span><span style="font-size:17px;font-style:inherit;font-weight:inherit;">&nbsp;and draw insights. Formulate a hypothesis on what would work better than your current version.</span><br><span style="font-size:17px;font-style:inherit;font-weight:700;">Identify</span><span style="font-size:17px;font-style:inherit;font-weight:inherit;">&nbsp;variables and&nbsp;</span><span style="font-size:17px;font-style:inherit;font-weight:700;">create variations</span><span style="font-size:17px;font-style:inherit;"><span style="font-weight:inherit;">&nbsp;you want to test based on your hypothesis.</span><br></span><span style="font-size:17px;font-style:inherit;font-weight:700;">Run your test</span><span style="font-size:17px;font-style:inherit;"><span style="font-weight:inherit;">&nbsp;once these variations are assigned to visitors. Make sure to use temporary redirects (302 redirects).</span><br></span><span style="font-size:17px;font-style:inherit;font-weight:700;">Measure</span><span style="font-size:17px;font-style:inherit;font-weight:inherit;">&nbsp;their interactions and compare how each version performs.</span></span></p></div>
<div style="text-align:center;"><span style="color:rgb(0, 0, 0);"><img src="https://images.unsplash.com/photo-1518349619113-03114f06ac3a?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=Mnw0NTc5N3wwfDF8c2VhcmNofDJ8fHRlc3Rpbmd8ZW58MHx8fHwxNjE4NDUzNTA5&ixlib=rb-1.2.1&q=80&w=1080" style="width:397.5px;height:265px;"><span style="font-size:17px;font-weight:700;"><br></span></span></div>
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<div><div><div style="text-align:center;"><span style="font-family:Raleway, sans-serif;font-size:28px;font-weight:700;color:rgb(0, 0, 0);">Promotion</span></div>
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</div></div><div><p style="margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);">Just having a great website is not enough on it’s own. Promotion is essential to staying ahead of the pack and gaining more visibility. Here are some ways to promote your website and content even if you are on a budget:<span style="font-style:inherit;font-weight:inherit;">&nbsp;</span></span></p><p style="margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);"><span style="font-style:inherit;font-weight:700;">SEO/PPC –&nbsp;</span>Rank on search engines by bidding for AdWords if you have the budget for it. For organic reach, use SEO with your web design and content to rank higher in search engine listings.<span style="font-style:inherit;font-weight:inherit;">&nbsp;</span></span></p><p style="margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);"><span style="font-style:inherit;font-weight:700;">Social media marketing –</span>&nbsp;Having an active presence on social media channels like LinkedIn, Facebook, Twitter, Instagram, and Reddit can help spread the word about you. Posting content there and regularly interacting with users is a great way to build brand awareness.<span style="font-style:inherit;font-weight:inherit;">&nbsp;</span></span></p><p style="margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);"><span style="font-style:inherit;font-weight:700;">Email marketing –</span>&nbsp;This involves sending a mixture of product resources, service updates, and commercial emails to your email subscribers. Keep in mind to follow privacy guidelines while implementing this strategy.</span></p><p style="margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);"><span style="font-style:inherit;font-weight:700;">PR –</span>&nbsp;Public speaking engagements help you grow as an individual and evangelize your brand. Getting featured in articles and other media outlets is a great way to promote your brand.<span style="font-style:inherit;font-weight:inherit;">&nbsp;</span></span></p><p style="margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);"><span style="font-style:inherit;font-weight:700;">Content marketing and promotional platforms –</span>&nbsp;Build a reservoir of educational content like blogs, help resources, podcasts, and webinars to generate leads. This strategy creates value for customers while building more awareness through post traffic. In addition to posting on your own site,&nbsp;use platforms like Zest, Medium, Quora, Quuu promote, Growth hackers, and YouTube to further advertise your expertise.</span></p><p style="margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);"><span style="font-style:inherit;font-weight:700;">Referral marketing –</span>&nbsp;Word-of-mouth marketing and referrals are still some of the most foolproof promotion strategies. Especially in the SaaS market, where software is considered an investment, this works like magic.</span></p><p style="margin-bottom:20px;font-size:17px;"><span style="color:rgb(0, 0, 0);"><span style="font-style:inherit;font-weight:700;">Co-marketing –</span>&nbsp;Collaborating with other brands and business partners to promote each other not only strengthens your business relationship but also helps you access&nbsp;new target audiences.</span></p></div>
<div style="text-align:center;"><span style="color:rgb(0, 0, 0);"><img src="https://images.unsplash.com/photo-1499951360447-b19be8fe80f5?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=Mnw0NTc5N3wwfDF8c2VhcmNofDJ8fHdlYnNpdGV8ZW58MHx8fHwxNjE4NDUwOTQy&ixlib=rb-1.2.1&q=80&w=1080" style="width:616.5px;height:411px;"></span><font color="#000000"><span style="font-size:17px;font-weight:700;"><br></span></font></div>
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</div></div></div></div></div></div> ]]></content:encoded><pubDate>Thu, 15 Apr 2021 12:34:20 +1000</pubDate></item><item><title><![CDATA[Your Online Presence]]></title><link>https://www.customerconsulting.com.au/blogs/post/Your-Online-Presence</link><description><![CDATA[<img align="left" hspace="5" src="https://www.customerconsulting.com.au/a pessimist sees the difficulty in every opportunity..png"/>We have all, in some way or another, felt the effects of COVID-19. Whether it be on our families, our businesses, our finance or our mental health, ev ]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_LfMwqSiySy28c-G8OQy2Hg" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_EetCYKt4S3OxsSaDspZ0Zw" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_AZzCDc1nSiKt64z0xuDJww" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"></style><div data-element-id="elm_I_5ZVF2eTn67RnrS9KHIJA" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_I_5ZVF2eTn67RnrS9KHIJA"].zpelem-heading { border-radius:1px; } </style><h2
 class="zpheading zpheading-align-center " data-editor="true">We've been thrust into a new world of working, where do we start?</h2></div>
<div data-element-id="elm_Cz5Xz1fNQA6XIvgUZhoJXw" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_Cz5Xz1fNQA6XIvgUZhoJXw"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-center " data-editor="true"><p><span style="color:inherit;"></span></p><div><p style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="color:rgb(40, 50, 160);">We have all, in some way or another, felt the effects of COVID-19. Whether it be on our families, our businesses, our finance or our mental health, every person on the planet has dealt with the pandemic’s adversity. </span></span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="color:rgb(40, 50, 160);">However, there has also been some hope to rise through to everchanging struggles. </span></span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="color:rgb(40, 50, 160);">People are banding together to assist those more vulnerable to contracting COVID-19. The environment has had a chance to breathe from the endless effects of population growth. We’re looking out for one another’s health as well as our own. Our dogs are getting so many walks! </span></span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="color:rgb(40, 50, 160);">Though we are in the thick of what could be months confined to ‘lock down’ living, I’d like to think more about how we will come out the other side, with an economy that survived hardship and learnt a few lessons about smart business.</span></span></p><p style="margin-bottom:11px;"><img src="/a%20pessimist%20sees%20the%20difficulty%20in%20every%20opportunity..png" style="color:rgb(40, 50, 160);width:807px;height:269px;"><br></p><p style="margin-bottom:11px;"><span style="color:rgb(40, 50, 160);font-size:11pt;"><br></span></p><p style="margin-bottom:11px;"><span style="color:rgb(40, 50, 160);font-size:11pt;">It is a time where we can reflect on our preparation, diversification and our ability to adapt to change as smaller companies. Ask yourself ‘Have I done everything in my power to stay in business during this economic crisis?’</span><br></p><p style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="color:rgb(40, 50, 160);">The reality is, not all of us will make it. But we will all have new opportunities to build from so long as we take the time to wise up and take an attitude of ‘what we can do, we will’.</span></span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="color:rgb(40, 50, 160);">I have compiled some thoughts and ideas built from experience and market research that may help you to come out of this challenge having learnt what your business can cope with, where to save time and resources and ultimately how to work smarter, not harder. </span></span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="color:rgb(40, 50, 160);">Today we focus on online presence.</span></span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;color:rgb(40, 50, 160);"><span style="font-weight:700;font-size:18px;">So, you’re online, now what?</span><br> Are your customers able to reach you easily? Is your booking/checkout system too cumbersome to be a competitor? Are you customers experiencing the same level of care online as they were in store?</span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="color:rgb(40, 50, 160);">Many people believe that ‘going online’ takes away the personal customer experience. Many feel they’ve been forced into a world they don’t feel comfortable with.</span></span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="color:rgb(40, 50, 160);">What they don’t understand is that the online experience, when done well, can be as important as a first impression. An easy-to-navigate webstore, simple filtering functions, seamless checkout process and several payment options means you have truly considered the customer experience within your online presence, making them feel valued simply because it was easy to buy from you. </span></span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="color:rgb(40, 50, 160);">Now we have time to focus more on our online presence, we should be considering what mattered to your customers in store and transferring this to your online shopfront. </span></span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;color:rgb(40, 50, 160);"><span style="font-weight:700;">Did your bright, fun window displays draw people in?</span>&nbsp;</span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;color:rgb(40, 50, 160);">Your website should reflect that same colourful flair.</span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;color:rgb(40, 50, 160);"><br><span style="font-weight:700;">Did the free tea or coffee in the waiting area give you an edge over competition?</span>&nbsp;</span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;color:rgb(40, 50, 160);">Throw in a free treat in your shopping cart that has similar financial impact to you as that hot cuppa did in store.</span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;color:rgb(40, 50, 160);"><br><span style="font-weight:700;">Maybe it was the homely familiarity of seeing your face that gave you loyal customers?</span>&nbsp;</span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;color:rgb(40, 50, 160);">So, fill your online presence with photos and language you would greet them with so they can still feel connected.&nbsp;</span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;color:rgb(40, 50, 160);"><br></span></p><p style="margin-bottom:11px;"><span style="font-size:18px;color:rgb(40, 50, 160);">The most important takeaway here is don’t let yourself be forgotten. <br>But this means you need to adapt.</span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;color:rgb(40, 50, 160);">There is also many great tech options that can make this process really easy for you. My favourite is Zoho, it is by far the most comprehensive and well-rounded suite and has a range of apps that can help you to build up an ecommerce website, easily manage inventory and help you to market your brand on all social channels from one page. You don’t need to know how to code to use it, just how to market to your target <span style="font-style:italic;">(and don’t forget CCG can provide the expert touch if you need to go the extra mile or your just feeling stuck)</span>. <br>For the full range of products go here:&nbsp;<a href="https://www.zoho.com/">https://www.zoho.com/</a></span></p></div></div>
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</div></div></div></div></div></div> ]]></content:encoded><pubDate>Thu, 02 Apr 2020 09:35:02 +1100</pubDate></item><item><title><![CDATA[Don't underestimate the importance of having a website]]></title><link>https://www.customerconsulting.com.au/blogs/post/importance-of-having-a-website</link><description><![CDATA[<img align="left" hspace="5" src="https://www.customerconsulting.com.au/Find More Customers.png"/>These days having an online presence means different things to different people. Social media pages, online directories and generic online selling platforms will all help customers find you, but don’t forget about the basics, a website....]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_HdGIZ4h0RzSN4sKS9bDioQ==" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_V31n3gPrRXCLvdq5MhRmwA==" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_ZTS1_JBFQCemIwqsbOy9zw==" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"></style><div data-element-id="elm_HD5CfejOTW2sq2DuSnMJbQ==" data-element-type="text" class="zpelement zpelem-text "><style></style><div class="zptext zptext-align-center " data-editor="true"><p><span style="color:rgb(11, 28, 45);">These days having an online presence means different things to different people. To some, it's having a </span><a href="https://www.facebook.com/CustomerConsultGroup/" title="Facebook" target="_blank" style="color:rgb(11, 28, 45);">Facebook</a><span style="color:rgb(11, 28, 45);"> page, for others it's selling products on eBay, and others is having a listing in an online directory such as </span><a href="https://www.yellowpages.com.au/sup/customer-consulting-group-1000002099841-listing.html" title="yellowpages.com.au" target="_blank" style="color:rgb(11, 28, 45);">yellowpages.com.au</a><span style="color:rgb(11, 28, 45);">. All will help customers find you, but I feel that all of this choice has meant many businesses are forgetting&nbsp;about the basics, a website....&nbsp;</span></p><p><span style="color:rgb(11, 28, 45);"><br></span></p><p><span style="color:rgb(11, 28, 45);">Recent studies conducted&nbsp;by Telstra suggest that only 50% of small businesses have a website. However 62% of customers will stop considering a business if they can't find information about it online... And where do most people go to find a business first? That's right&nbsp;<a href="https://www.google.com/search?source=hp&ei=NmBhW7-jGcisoATgw5L4Bg&q=customer%2Bconsulting%2Bgroup" title="Google " target="_blank">Google </a>or <a href="https://www.bing.com/search?q=customer%2Bconsulting%2Bgroup" title="Bing" target="_blank">Bing</a>.... Both of which are optimised to show websites over social media pages, online directories and generic online selling platforms. So if you don't have a website, you are missing an opportunity to be found!&nbsp;</span></p><p><span style="color:rgb(11, 28, 45);"><br></span></p><p><span style="color:rgb(11, 28, 45);">It's also worth&nbsp;</span><span style="color:rgb(11, 28, 45);">keeping in mind, that you have a lot more control over the experience you provide to your visitors on your own website.</span></p><p><span style="color:rgb(11, 28, 45);"><br></span></p><p><span style="color:rgb(11, 28, 45);">It doesn't have to be complex and cost and arm and a leg. It can be as simple as a one page informational website that informs visitors&nbsp;about what you do, where you are located and how to contact you.</span></p><p><span style="color:rgb(11, 28, 45);"><br></span></p><p><span style="color:rgb(11, 28, 45);">Customer Consulting Group offer a range of tools and services to help you build your online presence. <a href="/contact-us" title="Contact us" target="_blank">Contact us</a> to discuss how we might be able to help you Find More Customers!</span></p></div>
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