<?xml version="1.0" encoding="UTF-8" ?><!-- generator=Zoho Sites --><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:content="http://purl.org/rss/1.0/modules/content/"><channel><atom:link href="https://www.customerconsulting.com.au/blogs/tag/achievement/feed" rel="self" type="application/rss+xml"/><title>Customer Consulting Group - Blog #Achievement</title><description>Customer Consulting Group - Blog #Achievement</description><link>https://www.customerconsulting.com.au/blogs/tag/achievement</link><lastBuildDate>Fri, 14 Nov 2025 03:39:36 -0800</lastBuildDate><generator>http://zoho.com/sites/</generator><item><title><![CDATA[Customer Consulting Group: 2021 Achievements]]></title><link>https://www.customerconsulting.com.au/blogs/post/CCG-2021-Achievements</link><description><![CDATA[<img align="left" hspace="5" src="https://www.customerconsulting.com.au/Capture.PNG"/>We are only half way through the year but due to our tenacity we have had the honour to have receive some incredible recognition for our efforts and feel proud to announce some of our achievements.]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_XVIb2OJvQneqGFz9Gj98nw" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_884dWL3eQAqOu8CRvikr7A" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_4RJaf_MtSdKJ-DXVbp_b6w" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"> [data-element-id="elm_4RJaf_MtSdKJ-DXVbp_b6w"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_EQjSXIg9QR2bLSBoAZPYlw" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_EQjSXIg9QR2bLSBoAZPYlw"].zpelem-heading { border-radius:1px; } </style><h2
 class="zpheading zpheading-align-center " data-editor="true">Our 2021 Restrospective</h2></div>
<div data-element-id="elm_KiVQQncAR6O8QgbZXr2JFA" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_KiVQQncAR6O8QgbZXr2JFA"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-justify " data-editor="true"><div><div align="center" style="font-size:13px;"><div><div align="center" style="text-align:justify;"><span style="font-size:14px;background-color:rgb(255, 255, 255);color:rgb(11, 28, 45);">Between lockdowns and economic turmoil, 2021 was a long winding road, the weirdest year in most of our lives.&nbsp;Despite the challenges, it’s a great testament to the team at Customer Consulting Group that we not only held firm but grew last year.&nbsp;</span></div><div align="center" style="text-align:justify;"><span style="font-size:14px;background-color:rgb(255, 255, 255);color:rgb(11, 28, 45);"><br></span></div><div align="center"><div align="center" style="text-align:justify;"><span style="font-size:14px;background-color:rgb(255, 255, 255);color:rgb(11, 28, 45);">We brought on new team members and expanded our customer base across various industries.&nbsp;</span></div><div align="center" style="text-align:justify;"><span style="font-size:14px;background-color:rgb(255, 255, 255);color:rgb(11, 28, 45);"><br></span></div><div align="center" style="text-align:justify;"><span style="font-size:14px;background-color:rgb(255, 255, 255);color:rgb(11, 28, 45);">Here are some more details about our key achievements of the year:</span></div></div></div></div></div><p><br></p></div>
</div><div data-element-id="elm_ATGo7_L7rGQ0UoU1TqnRgA" data-element-type="imagetext" class="zpelement zpelem-imagetext "><style> @media (min-width: 992px) { [data-element-id="elm_ATGo7_L7rGQ0UoU1TqnRgA"] .zpimagetext-container figure img { width: 1600px !important ; height: 1207px !important ; } } @media (max-width: 991px) and (min-width: 768px) { [data-element-id="elm_ATGo7_L7rGQ0UoU1TqnRgA"] .zpimagetext-container figure img { width:1600px ; height:1207px ; } } @media (max-width: 767px) { [data-element-id="elm_ATGo7_L7rGQ0UoU1TqnRgA"] .zpimagetext-container figure img { width:1600px ; height:1207px ; } } [data-element-id="elm_ATGo7_L7rGQ0UoU1TqnRgA"].zpelem-imagetext{ border-radius:1px; } </style><div data-size-tablet="size-original" data-size-mobile="size-original" data-align="left" data-tablet-image-separate="false" data-mobile-image-separate="false" class="zpimagetext-container zpimage-with-text-container zpimage-align-left zpimage-size-original zpimage-tablet-fallback-original zpimage-mobile-fallback-original hb-lightbox " data-lightbox-options="
            type:fullscreen,
            theme:dark"><figure role="none" class="zpimage-data-ref"><span class="zpimage-anchor" role="link" tabindex="0" aria-label="Open Lightbox" style="cursor:pointer;"><picture><img class="zpimage zpimage-style-none zpimage-space-none " src="/Champions_2021_Blue_Finalist_Logo.jpg" width="1600" height="1207" loading="lazy" size="original" data-lightbox="true" style="height:189px !important;width:251.48px !important;"/></picture></span></figure><div class="zpimage-text zpimage-text-align-left " data-editor="true"><p><span style="color:rgb(0, 0, 0);"><br></span></p><p><span style="color:rgb(0, 0, 0);">For the second year running we were nominated for the Australian Small&nbsp;Business Champion Awards and have been advised that we are Finalists again. We can't wait for the awards night and look forward to meeting other amazing businesses that the community has found valuable this year. It is humbling to be a part of this community, which has given us so many ideas on how we could continue improving our business strategies and client-focus.</span></p></div>
</div></div><div data-element-id="elm__EPCtkX52lTbChC4TQkwbg" data-element-type="imagetext" class="zpelement zpelem-imagetext "><style> @media (min-width: 992px) { [data-element-id="elm__EPCtkX52lTbChC4TQkwbg"] .zpimagetext-container figure img { width: 910px !important ; height: 935px !important ; } } @media (max-width: 991px) and (min-width: 768px) { [data-element-id="elm__EPCtkX52lTbChC4TQkwbg"] .zpimagetext-container figure img { width:910px ; height:935px ; } } @media (max-width: 767px) { [data-element-id="elm__EPCtkX52lTbChC4TQkwbg"] .zpimagetext-container figure img { width:910px ; height:935px ; } } [data-element-id="elm__EPCtkX52lTbChC4TQkwbg"].zpelem-imagetext{ border-radius:1px; } </style><div data-size-tablet="size-original" data-size-mobile="size-original" data-align="right" data-tablet-image-separate="false" data-mobile-image-separate="false" class="zpimagetext-container zpimage-with-text-container zpimage-align-right zpimage-size-original zpimage-tablet-fallback-original zpimage-mobile-fallback-original hb-lightbox " data-lightbox-options="
            type:fullscreen,
            theme:dark"><figure role="none" class="zpimage-data-ref"><span class="zpimage-anchor" role="link" tabindex="0" aria-label="Open Lightbox" style="cursor:pointer;"><picture><img class="zpimage zpimage-style-none zpimage-space-none " src="/Achiever%20Logo%202021-HR%2072dpi.png" width="910" height="935" loading="lazy" size="original" data-lightbox="true" style="height:184.9px !important;width:181px !important;"/></picture></span></figure><div class="zpimage-text zpimage-text-align-left " data-editor="true"><p><span style="color:rgb(0, 0, 0);"><br></span></p><p><span style="color:rgb(0, 0, 0);">Earlier on in the year, we were nominated for the 2021 Australian Achiever Awards. Following&nbsp;an assessment&nbsp;of our interactions with clients and suppliers, the award co-ordinators found that we had&nbsp;</span><span style="color:rgb(0, 0, 0);">a client satisfaction rate of 96% and as a result awarded us with the status of being &quot;Highly Recommended&quot;.&nbsp;</span></p><p><span style="color:rgb(0, 0, 0);"><br></span></p><p><span style="color:rgb(0, 0, 0);">We are very pleased to announce this achievement and proud of our staff for exceeding client expectations. Our company values are intrinsic to our work, and we are very proud that our clients can see this too,</span></p><p><br></p></div>
</div></div><div data-element-id="elm_Nm1cVEwdtT-SwjMQYrzdDA" data-element-type="imagetext" class="zpelement zpelem-imagetext "><style> @media (min-width: 992px) { [data-element-id="elm_Nm1cVEwdtT-SwjMQYrzdDA"] .zpimagetext-container figure img { width: 249px !important ; height: 178px !important ; } } @media (max-width: 991px) and (min-width: 768px) { [data-element-id="elm_Nm1cVEwdtT-SwjMQYrzdDA"] .zpimagetext-container figure img { width:249px ; height:178px ; } } @media (max-width: 767px) { [data-element-id="elm_Nm1cVEwdtT-SwjMQYrzdDA"] .zpimagetext-container figure img { width:249px ; height:178px ; } } [data-element-id="elm_Nm1cVEwdtT-SwjMQYrzdDA"].zpelem-imagetext{ border-radius:1px; } </style><div data-size-tablet="size-original" data-size-mobile="size-original" data-align="left" data-tablet-image-separate="false" data-mobile-image-separate="false" class="zpimagetext-container zpimage-with-text-container zpimage-align-left zpimage-size-original zpimage-tablet-fallback-original zpimage-mobile-fallback-original hb-lightbox " data-lightbox-options="
            type:fullscreen,
            theme:dark"><figure role="none" class="zpimage-data-ref"><span class="zpimage-anchor" role="link" tabindex="0" aria-label="Open Lightbox" style="cursor:pointer;"><picture><img class="zpimage zpimage-style-none zpimage-space-none " src="/Dynamic%20Logo-1.png" width="249" height="178" loading="lazy" size="original" data-lightbox="true" style="height:167px !important;width:233.8px !important;"/></picture></span></figure><div class="zpimage-text zpimage-text-align-left " data-editor="true"><p><span style="color:rgb(0, 0, 0);">Business Talk Magazine engages with businesses of all shapes and sizes all across the globe. After hearing about our recent&nbsp; achievements&nbsp;through the COVID pandemic, they contacted us to learn more and see if there was a message that could be shared with their readers. They were so impressed with our approach that that they named us one of the top ten Most Dynamic Companies to Watch in 2021. Here is a short excerpt from the article:&nbsp;</span></p><p><span style="text-align:center;">“Never give up and always stay true to your word. Even when it seems that nothing is going your way, if you continue to deliver on your mission to work towards your vision, whilst upholding your values, the universe has a wonderful way of giving back all of the good energy that you put out. Sometimes it takes a bit longer than you might have liked, but trust me the reward is worth the wait,”</span><span style="text-align:center;color:rgb(0, 0, 0);"> advises Michael.</span><br></p></div>
</div></div><div data-element-id="elm_Sd72hf003qit9RVQFv0nFQ" data-element-type="imagetext" class="zpelement zpelem-imagetext "><style> @media (min-width: 992px) { [data-element-id="elm_Sd72hf003qit9RVQFv0nFQ"] .zpimagetext-container figure img { width: 653px !important ; height: 770px !important ; } } @media (max-width: 991px) and (min-width: 768px) { [data-element-id="elm_Sd72hf003qit9RVQFv0nFQ"] .zpimagetext-container figure img { width:653px ; height:770px ; } } @media (max-width: 767px) { [data-element-id="elm_Sd72hf003qit9RVQFv0nFQ"] .zpimagetext-container figure img { width:653px ; height:770px ; } } [data-element-id="elm_Sd72hf003qit9RVQFv0nFQ"].zpelem-imagetext{ border-radius:1px; } </style><div data-size-tablet="size-original" data-size-mobile="size-original" data-align="right" data-tablet-image-separate="false" data-mobile-image-separate="false" class="zpimagetext-container zpimage-with-text-container zpimage-align-right zpimage-size-original zpimage-tablet-fallback-original zpimage-mobile-fallback-original hb-lightbox " data-lightbox-options="
            type:fullscreen,
            theme:dark"><figure role="none" class="zpimage-data-ref"><span class="zpimage-anchor" role="link" tabindex="0" aria-label="Open Lightbox" style="cursor:pointer;"><picture><img class="zpimage zpimage-style-none zpimage-space-none " src="/Updated%20Branding/ISO%2027001%20GREY.png" width="653" height="770" loading="lazy" size="original" data-lightbox="true" style="height:203.52px !important;width:172px !important;"/></picture></span></figure><div class="zpimage-text zpimage-text-align-left " data-editor="true"><p><span style="color:rgb(0, 0, 0);"><br></span></p><p><span style="color:rgb(0, 0, 0);">In August, after many weeks of exemplary work by our own George Darwent, we became ISO 27001 certified.&nbsp;</span></p><span style="color:rgb(0, 0, 0);">Certification to&nbsp;Information Security Standard&nbsp;ISO27001 provided us with an independent endorsement of our commitment to protecting crucial information security of our clients, meeting the international standards. <br></span><br><span style="color:rgb(0, 0, 0);">This was a huge achievement for our business as it provides further assurances to our clients that we're protecting their confidential and critical information.&nbsp;</span><span style="color:rgb(0, 0, 0);">As our consultants primarily work remotely, achieving these results means our clients can rest assured they are in the most capable hands whilst undertaking projects with us.</span><span style="color:inherit;">&nbsp;<br></span></div>
</div></div><div data-element-id="elm__YkNYoylTqu-eyhj0yvHCw" data-element-type="button" class="zpelement zpelem-button "><style> [data-element-id="elm__YkNYoylTqu-eyhj0yvHCw"].zpelem-button{ border-radius:1px; } </style><div class="zpbutton-container zpbutton-align-center "><style type="text/css"></style><a class="zpbutton-wrapper zpbutton zpbutton-type-primary zpbutton-size-md zpbutton-style-none " href="/contact-us" target="_blank"><span class="zpbutton-content">Get in touch today!</span></a></div>
</div><div data-element-id="elm_BHhpKsfl-w3crbOmjs4-pA" data-element-type="image" class="zpelement zpelem-image "><style> @media (min-width: 992px) { [data-element-id="elm_BHhpKsfl-w3crbOmjs4-pA"] .zpimage-container figure img { width: 1110px ; height: 624.38px ; } } @media (max-width: 991px) and (min-width: 768px) { [data-element-id="elm_BHhpKsfl-w3crbOmjs4-pA"] .zpimage-container figure img { width:723px ; height:406.69px ; } } @media (max-width: 767px) { [data-element-id="elm_BHhpKsfl-w3crbOmjs4-pA"] .zpimage-container figure img { width:415px ; height:233.44px ; } } [data-element-id="elm_BHhpKsfl-w3crbOmjs4-pA"].zpelem-image { border-radius:1px; } </style><div data-caption-color="" data-size-tablet="" data-size-mobile="" data-align="center" data-tablet-image-separate="false" data-mobile-image-separate="false" class="zpimage-container zpimage-align-center zpimage-size-fit zpimage-tablet-fallback-fit zpimage-mobile-fallback-fit hb-lightbox " data-lightbox-options="
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</div></div></div></div></div></div> ]]></content:encoded><pubDate>Mon, 10 Jan 2022 19:16:00 +1100</pubDate></item><item><title><![CDATA[6 Ways to avoid bombing your next sales pitch]]></title><link>https://www.customerconsulting.com.au/blogs/post/6-ways-to-avoid-bombing-your-next-sales-pitch</link><description><![CDATA[<img align="left" hspace="5" src="https://www.customerconsulting.com.au/shutterstock_1016244037.jpg"/>Imagine the scenario;&nbsp; You've researched your heart out and are fully armed with information and statistics, ready to walk in to the sales meeting ]]></description><content:encoded><![CDATA[<div class="zpcontent-container blogpost-container "><div data-element-id="elm_euCPXXqQSvi7nW33J7upOQ" data-element-type="section" class="zpsection "><style type="text/css"></style><div class="zpcontainer-fluid zpcontainer"><div data-element-id="elm_YLCM8L-BSRSAcK6smsxpEw" data-element-type="row" class="zprow zprow-container zpalign-items- zpjustify-content- " data-equal-column=""><style type="text/css"></style><div data-element-id="elm_mrQA7-HLRRqCLWX3Msfw7w" data-element-type="column" class="zpelem-col zpcol-12 zpcol-md-12 zpcol-sm-12 zpalign-self- "><style type="text/css"> [data-element-id="elm_mrQA7-HLRRqCLWX3Msfw7w"].zpelem-col{ border-radius:1px; } </style><div data-element-id="elm_hjEz7AoARGaQYjUbah9tww" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_hjEz7AoARGaQYjUbah9tww"].zpelem-heading { border-radius:1px; } </style><h2
 class="zpheading zpheading-align-center " data-editor="true">Make that sale!</h2></div>
<div data-element-id="elm_oPuA1E4vQmOCYEawzk679Q" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_oPuA1E4vQmOCYEawzk679Q"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-center " data-editor="true"><p><span style="color:rgb(1, 58, 81);">Imagine the scenario;&nbsp;</span></p><p><span style="color:rgb(1, 58, 81);">You've researched your heart out and are fully armed with information and statistics, ready to walk in to the sales meeting with your head held high and an enthusiastic grin. There's no way you can't come out of this with a signature on that service contract in your briefcase, right?</span></p><p><span style="color:rgb(1, 58, 81);"><br></span></p><p><span style="color:rgb(1, 58, 81);">It's easy to fall into the too-smart or too-confident category when making a sales pitch. However, with a more innovative mindset and less aggressive tactics, you can make your point without making your next potential clint want out before they're in.&nbsp;</span></p><p><span style="color:rgb(1, 58, 81);"><br></span></p><p><span style="color:rgb(1, 58, 81);">Here are 6 ways you can avoid bombing the next pitch you make, without underselling your product, service or skillset.</span></p><p><span style="color:rgb(1, 58, 81);"><br></span></p></div>
</div><div data-element-id="elm_2E_-X3M1gIL5QcIqZ9FfoA" data-element-type="image" class="zpelement zpelem-image "><style> @media (min-width: 992px) { [data-element-id="elm_2E_-X3M1gIL5QcIqZ9FfoA"] .zpimage-container figure img { width: 1070px ; height: 713.56px ; } } @media (max-width: 991px) and (min-width: 768px) { [data-element-id="elm_2E_-X3M1gIL5QcIqZ9FfoA"] .zpimage-container figure img { width:723px ; height:482.15px ; } } @media (max-width: 767px) { [data-element-id="elm_2E_-X3M1gIL5QcIqZ9FfoA"] .zpimage-container figure img { width:415px ; height:276.75px ; } } [data-element-id="elm_2E_-X3M1gIL5QcIqZ9FfoA"].zpelem-image { border-radius:1px; } </style><div data-caption-color="" data-size-tablet="size-original" data-size-mobile="size-original" data-align="center" data-tablet-image-separate="" data-mobile-image-separate="" class="zpimage-container zpimage-align-center zpimage-size-fit zpimage-tablet-fallback-fit zpimage-mobile-fallback-fit hb-lightbox " data-lightbox-options="
                type:fullscreen,
                theme:dark"><figure role="none" class="zpimage-data-ref"><span class="zpimage-anchor" role="link" tabindex="0" aria-label="Open Lightbox" style="cursor:pointer;"><picture><img class="zpimage zpimage-style-none zpimage-space-none " src="/shutterstock_1016244037.jpg" width="415" height="276.75" loading="lazy" size="fit" data-lightbox="true" style="height:487px !important;width:730.5px !important;"/></picture></span></figure></div>
</div><div data-element-id="elm_GHHCvSgDfFiLsybP-A3Apw" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_GHHCvSgDfFiLsybP-A3Apw"].zpelem-heading { border-radius:1px; margin-block-start:36px; } </style><h2
 class="zpheading zpheading-style-none zpheading-align-center " data-editor="true"><span style="color:inherit;"><span style="font-size:20px;">Avoid the Sales Spiel:</span></span></h2></div>
<div data-element-id="elm_AlVI47l7y-IZ8xpASOLQZA" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_AlVI47l7y-IZ8xpASOLQZA"].zpelem-text { border-radius:1px; margin-block-start:18px; } </style><div class="zptext zptext-align-left " data-editor="true"><p style="text-align:center;"><span style="color:rgb(0, 0, 0);">Everyone is familiar with the long-winded monologue by the sales rep. It's a product dump in diguise and has nobody fooled.&nbsp;</span></p><p style="text-align:center;"><span style="color:rgb(0, 0, 0);">Instead of over-explaining and underestimating your potential buyers knowledge, provide helpful material your listener can read in their own time. This will help you to endure the occassional silence during the audience's moments of consideration, and won't leave them feeling as if your product is going to trump their vision or buying goals. They are less likely to tune out and disengage when you are talking about how you can help them, rather then having a one-way conversation about all the features your product has.</span></p></div>
</div><div data-element-id="elm_3iqBMCOjtIt1A0BCfSWNEA" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_3iqBMCOjtIt1A0BCfSWNEA"].zpelem-heading { border-radius:1px; } </style><h2
 class="zpheading zpheading-style-none zpheading-align-center " data-editor="true"><span style="color:inherit;"><span style="font-size:20px;">Be comfortable knowing you don't know it all:</span></span></h2></div>
<div data-element-id="elm_DDlJ5koJfeCVFakop11LAA" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_DDlJ5koJfeCVFakop11LAA"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p style="text-align:center;"><span style="color:rgb(0, 0, 0);">It's a tough time having to talk about the same thing over and over again with varius prospects, but don't let this lead you down the trap of thinking you know what they need. Guide your audience to their own conclusion with well-timed questions about what pains them the most about their current product/service, and why they are looking for a better alternative. Use your own experience and wisdom in smaller doses that help the prospect to verbalise their own goals, challenges and decision-making. You need to employ effective listening actions here, so you are able to fill in the blanks when your audience looks to you for an answer.</span></p></div>
</div><div data-element-id="elm_PC5Kt8V5UuidGU0RqU1Dog" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_PC5Kt8V5UuidGU0RqU1Dog"].zpelem-heading { border-radius:1px; } </style><h2
 class="zpheading zpheading-style-none zpheading-align-center " data-editor="true"><span style="color:inherit;"><span style="font-size:20px;">Don't worry, silence is not deadly:</span></span></h2></div>
<div data-element-id="elm_gKNyNsoeiVXixRPpDTiasg" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_gKNyNsoeiVXixRPpDTiasg"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p style="text-align:center;"><span style="color:rgb(0, 0, 0);">You're in sales, we know you can talk. But speaking to the above point, can you listen just as well?</span></p><p style="text-align:center;"><span style="color:rgb(0, 0, 0);">By being the only one filling the silence, you are now effectively wasting your audience's time and your own. Noone enjoys being talked at, so leave plenty of space for the client to 'umm' and 'ahh' over the points you've raised, allow them to give you more information then you may need, because you cannot assume when they are going to give you the gold nugget that opens the floor to you driving that final point home about why they want to invest in you.</span></p></div>
</div><div data-element-id="elm_nG-h5As07J8aivZMzVt1Zw" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_nG-h5As07J8aivZMzVt1Zw"].zpelem-heading { border-radius:1px; } </style><h2
 class="zpheading zpheading-style-none zpheading-align-center " data-editor="true"><span style="color:inherit;"><span style="font-size:20px;">Restrict brand comparisons:</span></span></h2></div>
<div data-element-id="elm_I9xThT1a4BJ6BPA30NERvg" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_I9xThT1a4BJ6BPA30NERvg"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p style="text-align:center;"><span style="color:rgb(0, 0, 0);">You know you are selling a superior product/service, this can best be exemplified by your confidence when you talk and answer questions about it.&nbsp;</span></p><p style="text-align:center;"><span style="color:rgb(0, 0, 0);">Sometimes, we see sales reps go into the 'us' versus 'them' pitch, where they compare their product/service to another competitor. This is most dangerous when you are making defensive comparisons between your product/service and the one the prospect is already using.&nbsp;</span></p><p style="text-align:center;"><span style="color:rgb(0, 0, 0);">While it's important to talk about the competition to a degree, a good pitch should only do so when a prospect brings it up themselves. Slow yourself down and hear out their concerns as well as the features they like about it instead of talking the competitor down. This way, you won't deviate from the reasons your product/service and your company would be a better fit for the prospect, and really shows the audience how passionate you are about enriching their lives or business, without highlighting any insecurities you have.</span></p></div>
</div><div data-element-id="elm_pnQIvoAb1sLaKDrG-jQMCQ" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_pnQIvoAb1sLaKDrG-jQMCQ"].zpelem-heading { border-radius:1px; } </style><h2
 class="zpheading zpheading-style-none zpheading-align-center " data-editor="true"><span style="color:inherit;"><span style="font-size:20px;">Exclude interrogation tactics:</span></span></h2></div>
<div data-element-id="elm_-C745kVDKUh4nI5Hr38ZAA" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_-C745kVDKUh4nI5Hr38ZAA"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p style="text-align:center;"><span style="color:rgb(0, 0, 0);">On the same tone as mentioned above, well-timed questions are a key to success in a sales pitch. There is, however, a thin line between gathering information and staging an interrogation. This can be intimidating and cause more confusion when the prospect is trying to highlight their challenges and set goals.&nbsp;</span></p><p style="text-align:center;"><span style="color:rgb(0, 0, 0);">Also, asking very pointed, personal questions such as 'May I know what deal you have with X company?' or 'What's the price you are currently getting from X?' can immediately send a prospect running. They will divulge that information when they are ready and should not be forced into it. You can instead try to explain why you want certain information if it's feeling on the brink of private, and how it may effect the deal you are able to offer them. Be candid with your responses, and accept that you do not immediately have someone's trust at first meeting. Allow the audience to feel in control of the conversations and has ownership in the sales process.</span></p></div>
</div><div data-element-id="elm_omM3Zq-yvICiX3LBIKg13Q" data-element-type="heading" class="zpelement zpelem-heading "><style> [data-element-id="elm_omM3Zq-yvICiX3LBIKg13Q"].zpelem-heading { border-radius:1px; } </style><h2
 class="zpheading zpheading-style-none zpheading-align-center " data-editor="true"><span style="color:inherit;"><span style="font-size:20px;">You are not too good, too smart or too valuable for your prospect:</span></span></h2></div>
<div data-element-id="elm_grI_eTVmmmEWwnIbFw_lgw" data-element-type="text" class="zpelement zpelem-text "><style> [data-element-id="elm_grI_eTVmmmEWwnIbFw_lgw"].zpelem-text { border-radius:1px; } </style><div class="zptext zptext-align-left " data-editor="true"><p style="text-align:center;"><span style="color:rgb(0, 0, 0);">A common experience amongst buyers is the sales rep begins by showing interest in them, maybe asks some questions, and then loses interest in what they're saying completely, potentially cutting them off or even slowing their speech to meet the prospect at a perceived level of intelligence, creating a barrier of condescension and distrust.</span></p><p style="text-align:center;"><span style="color:rgb(0, 0, 0);">Not only is this a very poor practice of sales and customer service, it also loses repeat business to competitors almost immediately.&nbsp;</span></p><p style="text-align:center;"><span style="color:rgb(0, 0, 0);">As a sales rep, you cannot leave your prospect feeling like they are too 'dumb' to understand your product/service, or that your time is not worth theirs. Show modesty, and you will show your skills are valuable. Portray the ability to explain a product/service to people across many intelligence levels, your will show your knowledge and passion. If you want to win the sale, you must understand that there will always be someone who can outshine you, then set your goals to do better each time you pitch.</span>&nbsp;</p></div>
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</div></div></div></div></div></div> ]]></content:encoded><pubDate>Wed, 07 Jul 2021 19:08:00 +1000</pubDate></item></channel></rss>